See All Categories
Your Shopping Cart
1
Home > > Payment
Return for Repleacemrnt
What can I do if I received a wrong item?
Please contact our service team within 7 days once you received wrong item or some items missed. We will help you to change or resend the missed items.
Please rest assured!

What can I do if my item is defective?
*Defective Items
Our technician will examine the items carefully before sending out. If you receive a defective product, please keep it in original condition and email to notify us immediately. We will provide technical support or arrange return for you.

1. If you receive and report defective item within 14 days, we will offer exchange for a new product.
2. If you receive and report defective item in 15 days to warranty period, we offer free maintenance service.

Attention: Customer is responsible for the return shipping fee; we will pay for sending the item back to customer. However, we will NOT be responsible for installing or uninstalling.

*Non-defective Item
1. If any item purchased from us fails to meet your expectation. It may be refunded as described below; the merchandise must be 100% complete, in the same condition as when sold, and in the original packaging as provided by us.
Please note that buyer is responsible for return shipping;
The amount of refund will be subtracted the original shipping cost and 10 % of administration fee (handling charges.)
2. We suggest that you ask professional service to install products and contact us when installing issue happened. There are many issues are resulted from installing and operating inappropriately. Please identify the issue before you return. We do not offer refund, exchange, and shipping if the technician confirms the product is non-defective.
Attention: Customer is responsible for the 2-way shipping costs. We will not be responsible for installing or uninstalling.

Can I send the product back if I am unsatisfied with it?
If you are not satisfied with our product, report to us within 7 days of delivery date, and the internal package has not been detached, you can change it to another model. The balance will be paid by you or returned by us. And you should be responsible for the shipping fee of both sending back and forth additionally, which based on your own country's shipping rate. So, before you place your order, please refer to all of the details in our product introduction page.

How can I get my money back after sending the item back?
Please remember to send your bank account to us by email, in order to refund your payment as soon as possible. If you paid by paypal, we will refund by paypal only.
Яндекс.Метрика